Customer Experience Archives - Mountain Path Solutions

AI Trends in CX and Call Center Solutions

8 months ago

The landscape of customer experience (CX) and call center operations is undergoing a significant transformation driven by artificial intelligence (AI). In 2024, several key trends are emerging that highlight AI’s…

Beyond Contact Center Metrics: Customer (and Agent) Experience

Call Center

3 years ago

CEOs think big. They want to find and retain new customers, drive revenues, and create efficiencies that flow down to the bottom line and EBITDA. In the process of leading…