How Call Center Software Increases Efficiency
Picture a bustling call center in the heart of Phoenix: phones ringing, agents engaged in conversation, and a busy hum filling the room. Managing such an environment requires top-tier efficiency…
Conscious Capitalism In Communications Technology: A Winning Approach
In the bustling landscape of business, technology, and innovation, communication is key. But have you ever stopped to think about the philosophy driving your business and how it impacts the…
Choosing The Best Call Center Software for Financial Services
A business’s customer service experience speaks volumes about the importance it places on client happiness. Your call center team will see reduced customer turnover, maximized efficiency, and improved analytics with…
Beyond Contact Center Metrics: Customer (and Agent) Experience
CEOs think big. They want to find and retain new customers, drive revenues, and create efficiencies that flow down to the bottom line and EBITDA. In the process of leading…
What Is Needed To Build A Call Center?
Maybe you’ve recently discovered that you’re running a call center and are ready to make it official. You can always download our full guide to building your first call center…
Wait, Do We Already Have A Call Center?
I once hired four salespeople for a client of mine — I was the consultant hired to build and manage a sales team. These sales pros sat in a cubicle…
Best Call Center Software For Salesforce
So, here’s the scoop — I do have a favorite call center solution for integrating with Salesforce, what I consider to be the best call center software for Salesforce. However,…
AI and Call Centers: How Smart is Your Hosted Call Center?
The hosted call center market has gotten more and more competitive, which is great news for your contact center. In this race to offer comprehensive solutions that help companies achieve…