Beyond Contact Center Metrics: Customer (and Agent) Experience
CEOs think big. They want to find and retain new customers, drive revenues, and create efficiencies that flow down to the bottom line and EBITDA. In the process of leading…
What Is Needed To Build A Call Center?
Maybe you’ve recently discovered that you’re running a call center and are ready to make it official. You can always download our full guide to building your first call center…
Wait, Do We Already Have A Call Center?
I once hired four salespeople for a client of mine — I was the consultant hired to build and manage a sales team. These sales pros sat in a cubicle…
Best Call Center Software For Salesforce
So, here’s the scoop — I do have a favorite call center solution for integrating with Salesforce, what I consider to be the best call center software for Salesforce. However,…