Beyond Contact Center Metrics: Customer (and Agent) Experience
CEOs think big. They want to find and retain new customers, drive revenues, and create efficiencies that flow down to the bottom line and EBITDA. In the process of leading…
AI and Call Centers: How Smart is Your Hosted Call Center?
The hosted call center market has gotten more and more competitive, which is great news for your contact center. In this race to offer comprehensive solutions that help companies achieve…